TPG plays with fire … again

tpg-undertaking-1

Way back in December 2008, we highlighted a seriously misleading statement in TPG’s Mobile Fair Go policy.

Five months later, it’s still there, and still breaching section 53(g) of the Trade Practices Act 1974.

The difference is that, since last December, TPG has given a court-enforceable undertaking not to engage in misleading or deceptive conduct.  It’s playing double-or-nothing by maintaining this untrue statement on its web site.

The misleading statement

 Here’s what TPG’s Fair Go policy continues to say as at the date of this post:

21.3 If your mobile is no longer under warranty and you are not covered by insurance you will need to pay for the cost of the repairs.

As we’ve explained at length before – as has ACCC – that simply isn’t correct.  And mis-stating consumer remedies is a big no-no under the anti-misleading conduct rules of the Trade Practices Act.

 

May 16, 2009 | Filed in How not to do it, Trade Practices Act, advertising 

Comments

One Response to “TPG plays with fire … again”

  1. Victor Ng on May 17th, 2009 9:58 pm

    And the ACCC’s recently taken action on precisely this point: See GAF’s gaffe over small appliances warranty cards at http://www.accc.gov.au/content/index.phtml/itemId/871637

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